Wednesday, 18 September 2019

Alpha Tracker Release 31 - release notes are now up on the website

Interested in knowing what has changed in asbestos software Alpha Tracker Release 31?

Kim has now finished the release notes, and they are available here: https://www.start-software.com/tracker/alpha-tracker/release-notes/

 Alpha Tracker Release 31 - Release Notes


Let us know what you want to see in Release 32!

Tuesday, 17 September 2019

50,000 support calls logged! 16 years of service to the asbestos industry

We started logging calls to our software helpdesk - from users of our asbestos systems Tracker and now Alpha Tracker - way back in October 2003.  That's an amazing 16 years of service to the asbestos industry in the UK, Australia, New Zealand and beyond.

Call number 50000 came in on Monday from our client REC. I feel like we should be marking the occasion with a bottle of bubbly or a pint in our favourite local - the George & Dragon in Much Wenlock.

Here's to the next 16 years!!!

Saturday, 7 September 2019

Busiest month at Start Software?!

Our software support desk at Start Software took 741 calls in August - wow!

12 months of good performance at Start Software
We solved 93% of high priority calls in two hours (our target) and more than 86% of all calls were solved in the time set by our clients.

Well done support team!


New Alpha Tracker asbestos software installation in Perth, Australia

We've just received another Alpha Tracker asbestos software order from Western Australia.

Judy & Leanne from our Adelaide office are preparing the installation now so that the asbestos consultancy which has placed the order can be productive and be benefiting from day one.

We'll post more information as soon as we have completed the Tracker Mobile and Alpha Tracker training for the asbestos specialists at the consultancy. 


Friday, 30 August 2019

Alpha Tracker Release 31 - 200+ improvements for Summer 2019

Release 31 of our asbestos software Alpha Tracker has arrived and is ready for downloading.

It's the update to Release 30 and contains more than 200 improvements, including:

- improved security behind the scenes to protect you and your data

- better, quicker and more accurate mapping

- faster performance on key screens (project list, survey items etc)

- new and improved dashboards

- a new Query Writer tool to help you extract and analyse the data you need.

Here is a quick video to introduce Release 31 to you:



When Kim has finished the notes they will be available here https://www.start-software.com/tracker/alpha-tracker/release-notes/ ready for you to read, download, print and keep with your Quality Manual.

Don't forget to give us your ideas for Release 32 which will be coming up later this year - contact us via our website.

Thursday, 15 August 2019

Lovely thank you to Judy as client contact moves on

One of our key client contacts at a large Australian asbestos consultancy is moving on and just sent this lovely email to our Australian Alpha Tracker director, Judy:

"Once again thank you for being so great to work with all these years. Taking Alpha Tracker from something we didn’t use at all to being such an integral and valuable part of how we do our work is honestly one of the achievements I’m most proud of from my time here, and it wouldn’t have been possible without you."

What a great comment to receive and a testament to the customer support that Judy and her team in Adelaide deliver to our clients in Australian and New Zealand.

Thursday, 8 August 2019

Best support desk performance for 6 months!

Jess, Andrew, Jack & Elaine had a very good month in July, solving an incredible 94% of high priority problems within the 2 hour target time.  Well done the Start Software support team!

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2019-07
86.18
94.12
555
240
644
2019-06
83.77
92.83
516
220
616
2019-05
87.36
93.38
622
282
712
2019-04
87.50
93.55
504
203
576
2019-03
83.50
93.18
491
205
588
2019-02
89.17
96.97
453
128
508
 
 
 
3141
1278
3644