Tuesday, 13 November 2018

Northern Asbestos Services choose asbestos software Alpha Tracker

Our Alpha Tracker trainer Kim has just returned from a trip to the Elgin to train the asbestos surveyors and admin staff at asbestos consultancy Northern Asbestos Services Ltd.

Northern Asbestos provide the full range of asbestos services including asbestos surveys and asbestos removal.  They are fully qualified and accredited to all of the necessary standards for their clients' peace of mind.

Here are some of the photos that Kim took during the Alpha Tracker and Tracker Mobile asbestos software training sessions.  Welcome on board Northern Asbestos!

Friday, 9 November 2018

Envirocare choose asbestos software Alpha Tracker

Long-established and respected asbestos consultants Envirocare have chosen asbestos software Alpha Tracker to improve their efficiency and the service they offer to their clients.

See the Envirocare website at www.envirocareuk.com
Envirocare was established in 1979 and they are based just outside Birmingham.  They provide the full range of asbestos advice, analysis and monitoring services. Their work covers the whole of the UK and their consultants offer clients confidential professional guidance and assistance to ensure they comply with current health and safety and environmental legislation with special reference to the “Control of Asbestos Regulations 2012” (CAR 2012).

Welcome to the Alpha Tracker asbestos software family!

An Envirocare asbestos surveyor on a trial survey

Envirocare has chosen to use tablets for their Tracker Mobile software

Tuesday, 6 November 2018

What does Chrome mean by "Not secure" on an Alpha Tracker site, and what can I do to fix it?

Google Chrome has started reporting websites as "Not secure" and even some Alpha Tracker asbestos software users have seen the message.  What does it mean and what can be done about it?

The Chrome "Not secure" warning (highlighted)

What the warning means

When a web browser makes a connection across the Internet to a web server it has to make a connection to send and receive data.  This connection has traditionally been made such that the data has been in "plain text" (unless a site specifically required data to be encrypted, for example on bank sites or when sending credit card numbers).

Sending and receiving data in plain text gives a theoretical risk that a hacker could intercept information in transit.  The analogy is a telephone call made between two phones where someone with enough knowledge could (in theory) "tap" the wire and listen in to the call.

The alternative to a plain text connection is an encrypted one, where data is sent and received in encrypted form and a hacker would be unable to intercept information in transit even if they made a determined effort.  

Google has decided that it is wise for all Internet web browsing to be encrypted and so has started to show the warning for sites not using a secure connection.

How can I remove the warning from our Alpha Tracker?

It is really simple to remove the warning.  Your company needs to buy an "SSL Certificate" which will enable us to encrypt data sent and received by your Alpha Tracker web server.  

There is a small set-up charge for us to add the certificate to your system and we can also give you advice about the purchase of the certificate, too.  Contact our Support Desk for more info.

Monday, 5 November 2018

Mixed performance on our Support Desk in October

Our Alpha Tracker Support Desk has returned a mixed set of results for October 2018.

On the positive side, we solved 95% of high priority customer issues within 2 hours.  That's pretty amazing.

On the negative side, our performance for resolving lower priority problems within the timescales set by our customers dropped to 81%, the lowest it has been for a year.  I suppose that's still pretty good... but not as good as we aspire to!

Our Support Desk stats over the last 12 months or so

Thursday, 1 November 2018

New software consultancy project for Treasury Wine Estates

We're delighted to be working with the world-famous Treasury Wine Estates on a software project to boost their ability to collect data from vineyards during the grape growing season.

Some of the Treasury Wine Estates global brands
For nearly 20 years now we have specialised in site data capture applications - can we help your business too?

Wednesday, 31 October 2018

Asbestos surveyors with new iPhones watch out! A new photo file format (HEIC) might cause you a problem

The newest iPhones have the capability to take photos into a new file format called "HEIC".

For years, the standard photo file format has been "JPG" (pronounced jaypeg) but newer phones are using HEIC by default.

Newer iPhones are starting to save photos in HEIC format
Asbestos surveyors using Tracker Mobile (part of the Alpha Tracker asbestos software system) are finding that photos taken on their iPhones will not appear automatically within a complete asbestos report.

There is an easy and quick solution - on the iPhone choose the option Settings|Camera|Formats and select "Most compatible".  This changes the default format back to JPG.

For more info about the problem, click this link https://www.macworld.co.uk/feature/iphone/what-is-heic-3660408/ or contact our support desk.

Friday, 26 October 2018

Eurofins chooses Alpha Tracker to manage their lab

We're really pleased to announce that Eurofins has chosen Alpha Tracker to run their lab.


We'll post more info when Eurofins goes live, so watch this space!