Friday, 24 January 2020

Alpha Tracker Release 31.5 Release Notes - now available

The release notes for asbestos software Alpha Tracker Release 31.5 are now available for reading and downloading from our website.

Click this screenshot to take you straight to the PDF.

Alpha Tracker release 31.5 release notes are now ready
There are improvements to client text messaging, performance, system stability and the calendar amongst many others!

You may need to activate "Adobe Flash" to read the document with your web browser - do call our 24x7 support desk if you need help to do this.

Thursday, 2 January 2020

Support desk performance in December 2019

Happy New Year from the Start Software/Alpha Tracker support team!

We had a slight dip in performance in December but we still resolved 90% of urgent calls for assistance within our 2 hour target.

Support desk performance to December 2019

Don't forget - we're here 24x7 for you, taking calls in person (no machines or call queuing here!), so ring us whenever you need help.  Contact details are here.

Wednesday, 18 December 2019

Start Software - our Christmas 2019 message and opening hours


Thank you for your support and business throughout 2019.  

Our company continues to grow, supporting more and more businesses using our software around the world.  Our staff in the UK, Australia, Indonesia and the USA are here to help you and your businesses flourish in 2020.



As usual, we're not sending Christmas Cards but, instead, will be donating to our favourite charity, Mesothelioma UK.

So.. thanks again and Happy Christmas!
Robin, Elaine, Judy, Catherine, Dan, Kim, Will, Jess, Tom, Jack, Adam, Ferry, Josh, Rohan & more!


Our UK office opening times during the festive period are as follows:

Christmas Eve – 8.30am - 5pm
Christmas Day – Closed
Boxing Day – Closed
Friday 27th December - 8.30am - 5pm
Monday 30th December - 8.30am - 5pm
Tuesday 31st December - 8.30am - 5pm
New Year’s Day – Closed

For urgent issues please call our support helpline on 0333 301 1010 which will be open 24x7 as usual

Tuesday, 17 December 2019

Another Alpha Tracker milestone - software version 4000

Asbestos software Alpha Tracker has reached another major milestone - software version 4000!

Asbestos software Alpha Tracker
It's amazing to think that we are investing more into Alpha Tracker than we ever have - we are still determined to lead the field in asbestos software year-on-year and have a detailed development roadmap through 2020 and beyond.

If you are interested in switching to Alpha Tracker from a competing product - perhaps they have "gone quiet" on you - get in touch and ask about the special discounts available to users of other systems.

Tuesday, 10 December 2019

Podcast with Neil & Ian from Acorn - all about asbestos software

Have a listen to this podcast if you get chance... Acorn's Neil & Ian interviewing me about asbestos software.  A chance to chat about Alpha Tracker, Tracker and even SAM 100... chewing the cud and talking about my 20 years in the asbestos software industry.

http://asbestosknowledgeempire.libsyn.com/robin-bennett-neil-and-ian-interview-founding-director-of-one-of-the-leading-asbestos-software-providers-start-software


Monday, 2 December 2019

Support desk performance in November 2019

Our new support team member, Will, made a big impact on performance last month ensuring that more than 93% of urgent system problems were resolved within 2 hours.

Call numbers were the lowest they have been for 5 months, which reflects the increased effort we have made with training and addressing the root causes of issues raised on the help desk.

If you need help with any aspect of our software, please do make use of our 24x7 personal support service.  Contact details are here.

Monday, 4 November 2019

Support desk performance in October 2019

Looks like our Start Software support desk had another busy month in October taking 728 calls in total.

92% of high priority calls were solved within our 2 hour target time.  

Nearly 85% of all calls were solved within the timeframe set by the caller.

If we can help you to solve a problem or answer a question about our asbestos software Alpha Tracker or any other system, get in touch and let us know!