Thursday, 11 July 2019

M3 Associates go live with asbestos software Alpha Tracker

Asbestos consultancy M3 Associates based in Luton, UK, has just gone live with asbestos software Alpha Tracker.


M3 Associates offers asbestos surveys and air testing nationwide and can also provide 4 stage clearances and bulk analysis of asbestos samples.

ISO 17020 & 17025 UKAS accredited, M3 has BOHS P401 qualified bulk analysts who can analyse samples taken by their surveyors. All of their asbestos surveyors have BOHS P402 or RSPH Level 3 in Asbestos Surveying and all their analysts have BOHS P403 and P404 or RSPH Level 3 in Air Testing.

M3 Associates welcomes enquiries from new clients.  Click here to contact them via their website.

Kim visited this week to deliver their initial Alpha Tracker training.  Here are some of the photos taken during the training session:







Monday, 8 July 2019

Britain’s death toll from asbestos at crisis level, figures reveal

Interesting and troubling article in The Guardian this morning, see

Click the image to read the article in The Guardian

Regular readers of the blog will know that I have been personally touched by the devastating effects of Mesothelioma, see https://robinbennett.blogspot.com/2018/01/mcp-and-start-software-helping.html.

We've been producing software for the asbestos industry (asbestos consultancies, surveyors and building/estate managers) for 20 years now and each year the expectation has been that the "asbestos problem" will reduce in size.  Articles like this confirm that the problem is actually getting worse, in many respects, and the need to manage asbestos in situ is more important than ever.

If we can help your organisation to manage asbestos, do get in touch.  Our Tracker family of asbestos systems (including the web-based Alpha Tracker asbestos software) has helped hundreds of organisations with their asbestos problem and it contains the world's largest database of surveyed asbestos items.

Wednesday, 3 July 2019

93% of high priority calls resolved within 2 hours - good result for June 2019

Our support desk (supporting asbestos software Alpha Tracker as well as our other software systems) has had a good June.

They took a total of 616 calls from our clients, and nearly 93% of the urgent calls were resolved within 2 hours. That's a very impressive result.

The trend is pretty static as you can see:


The breakdown of call type might surprise you - most are questions relating to asbestos data collected by surveyors on site - we answer an awful lot of "how do a categorise what I'm seeing" questions...



The second biggest category is "Change request" where asbestos specialist users are asking for new features within Alpha Tracker itself.  If you want a new feature in our software, please do get in touch!

Friday, 21 June 2019

New energy client goes live with asbestos software Alpha Tracker

Kim has been on another trip to the north of Scotland to train our latest energy industry customer to use asbestos software Alpha Tracker.

With so many Alpha Tracker clients in Scotland, perhaps it's time to open an office?  Kim has been checking out John o'Groats for suitable office locations...

Kim at John o'Groats - photos of the Alpha Tracker training sessions below








Thursday, 20 June 2019

Alpha Tracker Release 31 in beta test

We've almost finished asbestos software Alpha Tracker Release 31.

Our beta testing asbestos consultancy clients are giving us feedback now so that we know it is complete and ready when we make it publicly available.  It is a mainly a security and performance update though we are squeezing in as many new features as possible.

If you have an idea for a new feature that you'd like us to consider, please https://www.start-software.com/contact/!




Wednesday, 12 June 2019

When did you last check your server backup?

There's an old saying in IT... a backup is worthless if you don't regularly check it and try to restore from it.

With so many companies now outsourcing their servers to the cloud - either Amazon, Google or Microsoft - it is easy to become complacent and assume that backups are automatically done and checked.  In most cases, though, this won't be the case and the cloud server provider will only offer a backup and restore service for an extra fee.  If you're not paying that fee, you probably don't have a backup!

For our asbestos software (Alpha Tracker) clients, if we have organised the hosting in Amazon or Fasthosts for you we will also be backing up your data and we will be testing those backups, typically monthly.  We are now writing to our clients every quarter to confirm the backup situation so that there is no doubt or potential for confusion.

However, if you have organised your own in-house server, or are paying Amazon or Fasthosts yourself for a cloud server, do not assume that "someone" will be backing up your server and regularly checking it can be restored.  Check your arrangements as a matter of urgency and make doubly sure that your backup is in place and secure.

If you need any help or advice, please do contact Elaine in the office and she will be able to assist.

Tuesday, 11 June 2019

New orders for asbestos systems for UK power stations

We're pleased to announce that we've received new orders for our Alpha Tracker asbestos system for use in several UK power stations.

Alpha Tracker is now used by a huge range of organisations, from the core market of asbestos consultancies and asbestos surveyors, right through to the energy industry and even one of the UK's largest corporations with a £2bn turnover.

Further information will be posted when we have clearance from our clients.