Friday, 21 September 2012

Latest problem solved analysis statistics

Kim and I have just done our monthly analysis of the time it has taken us to resolve queries and problems raised by customers and here is the latest graph showing the results:

We've got data going back to 2003 as you can see... and what's clear from the results is that we have got better and better over the years at meeting the deadlines set by our customers.  The blue line is the analysis for *all* problems and queries raised; the red one shows the results for problems marked as high priority.

I'm really proud of these results and I enjoy showing them to customers who have long memories and remember the days when we were less professional about our call logging!

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