Friday, 1 February 2013

January 2013 - our busiest ever support month

Last month we resolved 314 queries for our customers - our busiest ever month on the support desk.

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2013-01
97.77
98.18
307
108
314
2012-12
96.32
100.00
157
42
163
2012-11
91.84
93.75
225
75
245
2012-10
95.52
86.79
192
46
201
2012-09
95.75
96.55
203
56
212
2012-08
93.75
95.16
210
59
224
 
 
 
1294
386
1359

You can see from our stats (above) that 307 out of 314 were solved "in time" (meaning before the customer-set deadline) which I think is pretty impressive - hope you agree!

Looking over the last 6 months, 1,294 out of 1,359 have been solved in time so virtually everybody calling in  has received the service level they requested.

Still, we're only as good as the last call we answered so the stats start again today for February!  Here's hoping for a quite month...


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