Friday, 7 June 2013

Our call (support) stats for May 2013

We really believe it is important to share our support statistics with you.  The service we provide to you is vital to your business and it is key to how you perceive us.  When you call you need to know that we will log every issue and question raised and resolve or answer it to your satisfaction.

We try to do this every single time and in the timeframe you set us.  All of our team do their best and we are successful most of the time - in fact, normally in 90%+ of cases.

Here are our latest stats:

Start Software support statistics - May 2013

Last month we just hit the 90% target so in 9 out of 10 occasions we answered your problem within the timescale you set us.  Considering we had 249 calls for assistance last month that's not bad but we'll strive to do even better in June.

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