Friday, 3 January 2014

Support calls in 2013 - up 50%+

Take a look at the number of support calls we fielded each month in 2013:

Support calls through 2013 at Start Software
You can see that the number of calls we're logging each month has gone up hugely - and that reflects the new Alpha Tracker clients coming on board; asbestos surveyors and asbestos consultancies who want to produce their asbestos reports with no fuss and zero admin.

Naturally, we've invested in the support team adding an extra member of staff and a new remote support system (at start-help.com) to assist callers.  With this extra investment, we are managing to respond to support calls in the time-scales our customers set us at least 90% of the time - a great performance from the Start Software help desk.

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