Thursday, 1 May 2014

Latest Support Stats (April 2014)

We answered 422 customer queries and problems last month - wow.  Nearly 9 in 10 were solved within the time-scale set by the customer which is a real achievement for our support staff.

Here is a summary of our performance over the last few months:

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2014-04
88.86
88.41
375
122
422
2014-03
85.65
82.35
358
140
418
2014-02
83.80
85.64
357
155
426
2014-01
90.62
87.04
618
262
682
2013-12
90.60
92.15
453
176
500
2013-11
87.94
80.69
445
163
506
 
 
 
2606
1018
2954


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