Friday, 5 September 2014

Start Software Support Stats - August 2014


Our support desk has had another good month solving 94% of urgent queries in the time-frames set by our customers:

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2014-08
90.57
94.30
413
149
456
2014-07
88.60
91.32
513
200
579
2014-06
91.57
96.22
456
178
498
2014-05
87.99
91.61
403
142
458
2014-04
88.86
88.41
375
122
422
2014-03
85.65
82.35
358
140
418
 
 
 
2518
931
2831
 
The success rate for less urgent calls was also good at 90% this month.

The following graph shows that the trend continues to improve:

Our support stats continue to improve month-on-month

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