Friday, 3 October 2014

Start Software's support stats for September 2014

Congratulations to the support team - our call stats this month are really first class.


September's support stats at Start Software - the best month in a year
This month more than 95% of the 162 high priority support calls received were resolved in the time frame requested by our clients - that's our best performance for a year.

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2014-09
93.72
95.29
448
162
478
2014-08
90.57
94.30
413
149
456
2014-07
88.60
91.32
513
200
579
2014-06
91.57
96.22
456
178
498
2014-05
87.99
91.61
403
142
458
2014-04
88.86
88.41
375
122
422
 
 
 
2608
953
2891

Overall, 448 out of 478 problems and questions logged by the support desk were resolved on time - that's quite a feat!

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