Friday, 9 January 2015

Start Software Support Stats - December 2014

It looks like A&E departments around the country are not the only organisations struggling to hit targets!

We had a difficult December and didn't manage to hit our targets for problem resolution.

We solved 89% of high priority calls on time but only 86% of other calls.  The high priority figure is especially disappointing after we managed to improve last month (see http://robinbennett.blogspot.co.uk/2014/12/start-software-support-stats-november.html)

We're doing everything we can on the support desk to keep improving; we'll let you know next month how we get on.

Start Software - Support Stats - December 2014

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