Monday, 2 February 2015

Start Software Support Stats - January 2015

We improved our support desk stats slightly last month after a very difficult December.

We resolved nearly 92% of high priority calls on time in January and nearly 90% of all calls. That's not a bad effort considering we took 512 calls together!

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2015-01
89.26
91.74
457
100
512
2014-12
86.78
89.11
361
90
416
2014-11
88.76
95.73
442
112
498
2014-10
83.24
91.19
467
176
561
2014-09
93.72
95.29
448
162
478
2014-08
90.57
94.30
413
149
456
 
 
 
2588
789
2921


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