Friday, 7 August 2015

Start Software Support Stats - July 2015

After implementing Alpha Tracker at one of the biggest and busiest asbestos consultancies in the UK last month, it is no wonder we had a busy time on the support desk.  In fact, we took 627 calls over the course of the month, an increase of 20% on our previous busiest period.

Overall, we managed to keep performing well resolving 8 out 10 of all calls in the time-scales agreed with our customers and nearly 9 out of 10 "high priority" calls too:

Start Software Support Stats - July 2015
Stats for previous months are available on our blog (search for "support stats") or click here to view our performance in June.

No comments:

Post a Comment