Friday, 2 October 2015

Best support performance in months (September 2015)

We've just analysed our most recent support desk results and they are the best we've had for months.

Start Software Support Desk - September 2015
You can see that in almost 500 calls taken this month, we resolved the customer's query within the time-scales they requested in more than 9 calls out of 10.  Of the high priority issues, 93% were resolved in time.  This is a 15% improvement since last month.

The month-by-month chart shows how we're now back to the top of our game:


Excellent news - congratulations to Elaine and the Support Desk staff.

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