Thursday, 15 October 2015

How do we deliver 24x7 support?

It was a proud day when we started to offer 24x7 personal support to our customers.  A question we're often asked is How do we do it?

The answer is simple - we have staff working around the world together with a call handling service we've used since we started in business more than 15 years ago - and one which has grown with us over the years and which is now a huge and thriving business serving customers globally.

When you phone our UK number during office hours, UK-based staff will take your call.  Phone us out-of-hours, and the call will be silently (and at no charge to you!) transferred to our call handlers in Australia or New Zealand.

Our Quality Manager Kim is currently enjoying the benefits of our Australian connections.  She is working out of our Adelaide office for a few weeks to support some new asbestos consultancy customers working with our Alpha Tracker system.  She Skyped these photos over showing the office and the view she's enjoying out to the ocean:

Start Software's Adelaide base

Not a bad view!
The Adelaide weather is perfect at this time of year - lucky Kim!

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