Monday, 9 May 2016

April's support desk performance

We took just under 500 support calls in April and 88% of these were queries which were resolved in the timescales set by our customers.

For high priority problems, over 95% were solved "in time" matching our performance in March. This is pretty impressive given the rapid expansion of our asbestos software Alpha Tracker customer based since January and so we have lots of calls being generated by new users finding their way around the system.

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