Thursday, 7 July 2016

Best support month at Start Software - 96% of urgent calls resolved in 2 hours

June's support stats are in and we can see that the support team (Jack, Oliver & Elaine) have had the best month this year when dealing with high priority calls.

Nearly 100 urgent calls came into the help desk and 96% were resolved within 2 hours (or the timescale that the customer set).

We've also analysed the types of calls we had in June:


Call analysis for June 2016
Details of how to contact the support desk can be found on our website here.

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