Monday, 5 September 2016

August's support stats at Start Software - 1% off being perfect!

During August, nearly 99% of high priority calls were resolved on time by our hard-working support staff.  What a fantastic achievement considering that we were in the holiday season.

nearly 99% of urgent calls were resolved in time in August 2016

Looking at all calls (including medium and low priority), more than 9 out of every 10 calls were sorted on time which meets our published targets.

Congratulations Jack and Oliver especially for having such a good month.

No comments:

Post a Comment