Friday, 7 April 2017

Start Software support stats for March 2017

It has been another good (but busy!) month for our support desk with 94% of urgent calls being resolved within 2 hours.

Support supervisor Jack enjoying his job

We're receiving too many repeat calls from a handful of clients and so we're giving extra focus in April to understanding why some Alpha Tracker servers are not performing as well as they could be.

Repeat calls (and lots of new clients) meant we had the busiest month ever with 684 calls received.

If you have a long-running issue, please do get in touch.  Don't ignore or put up with the problem, please do tell us so we can do something about it.


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