Tuesday, 2 May 2017

Best support performance for 6 months at Start Software

Our support team here at Start Software have just delivered an excellent set of performance statistics for April.

More than 97% of high priority problems were solved within 2 hours (and when you take more than 500 calls a month that's quite an achievement!).

Well done Jack, Oliver & team - great job.

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2017-04
92.89
97.40
470
150
506
2017-03
88.45
94.36
605
184
684
2017-02
88.70
95.33
424
102
478
2017-01
92.00
92.41
414
73
450
2016-12
86.14
90.00
373
99
433
2016-11
88.18
89.42
470
93
533

April 2017 was our best month for support since August 2016

1 comment:

  1. Woha, that is really good, your team deserve appreciation for making life easy for the clients. Good show, keep doing the same guys

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