Tuesday, 13 November 2018

Northern Asbestos Services choose asbestos software Alpha Tracker

Our Alpha Tracker trainer Kim has just returned from a trip to the Elgin to train the asbestos surveyors and admin staff at asbestos consultancy Northern Asbestos Services Ltd.

Northern Asbestos provide the full range of asbestos services including asbestos surveys and asbestos removal.  They are fully qualified and accredited to all of the necessary standards for their clients' peace of mind.

Here are some of the photos that Kim took during the Alpha Tracker and Tracker Mobile asbestos software training sessions.  Welcome on board Northern Asbestos!

Friday, 9 November 2018

Envirocare choose asbestos software Alpha Tracker

Long-established and respected asbestos consultants Envirocare have chosen asbestos software Alpha Tracker to improve their efficiency and the service they offer to their clients.

See the Envirocare website at www.envirocareuk.com
Envirocare was established in 1979 and they are based just outside Birmingham.  They provide the full range of asbestos advice, analysis and monitoring services. Their work covers the whole of the UK and their consultants offer clients confidential professional guidance and assistance to ensure they comply with current health and safety and environmental legislation with special reference to the “Control of Asbestos Regulations 2012” (CAR 2012).

Welcome to the Alpha Tracker asbestos software family!

An Envirocare asbestos surveyor on a trial survey

Envirocare has chosen to use tablets for their Tracker Mobile software

Tuesday, 6 November 2018

What does Chrome mean by "Not secure" on an Alpha Tracker site, and what can I do to fix it?

Google Chrome has started reporting websites as "Not secure" and even some Alpha Tracker asbestos software users have seen the message.  What does it mean and what can be done about it?

The Chrome "Not secure" warning (highlighted)

What the warning means

When a web browser makes a connection across the Internet to a web server it has to make a connection to send and receive data.  This connection has traditionally been made such that the data has been in "plain text" (unless a site specifically required data to be encrypted, for example on bank sites or when sending credit card numbers).

Sending and receiving data in plain text gives a theoretical risk that a hacker could intercept information in transit.  The analogy is a telephone call made between two phones where someone with enough knowledge could (in theory) "tap" the wire and listen in to the call.

The alternative to a plain text connection is an encrypted one, where data is sent and received in encrypted form and a hacker would be unable to intercept information in transit even if they made a determined effort.  

Google has decided that it is wise for all Internet web browsing to be encrypted and so has started to show the warning for sites not using a secure connection.

How can I remove the warning from our Alpha Tracker?

It is really simple to remove the warning.  Your company needs to buy an "SSL Certificate" which will enable us to encrypt data sent and received by your Alpha Tracker web server.  

There is a small set-up charge for us to add the certificate to your system and we can also give you advice about the purchase of the certificate, too.  Contact our Support Desk for more info.

Monday, 5 November 2018

Mixed performance on our Support Desk in October

Our Alpha Tracker Support Desk has returned a mixed set of results for October 2018.

On the positive side, we solved 95% of high priority customer issues within 2 hours.  That's pretty amazing.

On the negative side, our performance for resolving lower priority problems within the timescales set by our customers dropped to 81%, the lowest it has been for a year.  I suppose that's still pretty good... but not as good as we aspire to!

Our Support Desk stats over the last 12 months or so

Thursday, 1 November 2018

New software consultancy project for Treasury Wine Estates

We're delighted to be working with the world-famous Treasury Wine Estates on a software project to boost their ability to collect data from vineyards during the grape growing season.

Some of the Treasury Wine Estates global brands
For nearly 20 years now we have specialised in site data capture applications - can we help your business too?

Wednesday, 31 October 2018

Asbestos surveyors with new iPhones watch out! A new photo file format (HEIC) might cause you a problem

The newest iPhones have the capability to take photos into a new file format called "HEIC".

For years, the standard photo file format has been "JPG" (pronounced jaypeg) but newer phones are using HEIC by default.

Newer iPhones are starting to save photos in HEIC format
Asbestos surveyors using Tracker Mobile (part of the Alpha Tracker asbestos software system) are finding that photos taken on their iPhones will not appear automatically within a complete asbestos report.

There is an easy and quick solution - on the iPhone choose the option Settings|Camera|Formats and select "Most compatible".  This changes the default format back to JPG.

For more info about the problem, click this link https://www.macworld.co.uk/feature/iphone/what-is-heic-3660408/ or contact our support desk.

Friday, 26 October 2018

Eurofins chooses Alpha Tracker to manage their lab

We're really pleased to announce that Eurofins has chosen Alpha Tracker to run their lab.


We'll post more info when Eurofins goes live, so watch this space!

Tuesday, 23 October 2018

Asbestos specialist Ayerst Environmental chooses Alpha Tracker

South London based asbestos specialist Ayerst Environmental is the latest asbestos consultancy to choose asbestos software Alpha Tracker to help them to improve efficiency and the service they provide to their clients.

Ayerst's excellent website, available here
Unusually, in addition to a comprehensive range of asbestos services, Ayerst also have the capability to use a scanning electron microscope to perform topographical, morphological and compositional examinations of materials.  Ayerst Environmental is a very well equipped and professional consultancy and we are very pleased to be working with them as their software provider.

Here are some of the picture that our trainer Kim took on the first of two Alpha Tracker training days:

Tracker Mobile can be used on smartphones...

...and smaller tablets...

...and larger tablets too!

Sending data from the field is easy - just one click

Replace paper plans with a range of drawing tools

Friday, 19 October 2018

Another Australian asbestos consultancy is switching to Alpha Tracker

Another Alpha Tracker order has arrived from an Australian asbestos consultancy.

I'll post more info next week but the good news is that it is from another personal recommendation so we must be doing something right!!

Elaine has completed our ISO9001:2008 to ISO9001:2015 transition

Well done Elaine!  Elaine has just completed our transition from the ISO9001:2008 quality standard to the latest ISO9001:2015 one and we passed the external audit this morning!

Director Elaine with our Quality Management System Manual
Here is Elaine with a copy of our updated quality and system/process manual looking appropriately proud!

More RSK asbestos specialists switch to Alpha Tracker air monitoring

Kim has just got back from training another room full of asbestos specialists from RSK (see http://robinbennett.blogspot.com/2018/09/rsk-asbestos-specialists-receive-their.html), showing them how air monitoring works in Alpha Tracker.

What a good looking bunch!
If we can help you to improve the efficiency of your asbestos services, do get in touch.

Wednesday, 17 October 2018

Hazmat: the latest New Zealand Asbestos consultancy switching to Alpha Tracker

Hazmat are the latest professional asbestos consultancy to switch to asbestos software Alpha Tracker.

HazMat offer surveying, testing, remediation and removal services in Greater Wellington & Canterbury.

With over 20 years’ Asbestos experience, Hazmat prides itself on providing an unbiased and professional full service consultancy.

Hazmat aligns itself with governing bodies, associations and companies which share their vision for the safety of life and protection of investment assets.

Hazmat surveyors are BOHS P402 qualified, are Worksafe approved licensed removalists and are members of Sitesafe NZ and the NZDAA. 

Contact them via their website or by telephone on 04 5660797 (Wellington) or 03 3662262 (Christchurch).

Welcome on board, Hazmat!

Friday, 12 October 2018

Robin presents AllTold at DevCon 2018

Remember AllTold, our web app to help senior citizens to document their life story?  Robin has just been presenting AllTold at the Alpha DevCon 2018 and it generated a lot of interested from the delegates.

Robin introducing the AllTold concept

Robin showing how AllTold stories are structured in chapters

Adding an event to an AllTold timeline
AllTold is a JavaScript app written using the Alpha Anywhere framework - we love working with Alpha so get in touch if you have an Alpha app we can help with.

Thursday, 11 October 2018

Scopus Asbestos go live with Alpha Tracker

The asbestos professionals at Scopus Asbestos in Bradford have just gone live with asbestos software Alpha Tracker.
The Scopus team are keen to start using Alpha Tracker to improve their asbestos surveying and asbestos lab operations.

Welcome on board Sai and Varsha!

Wednesday, 10 October 2018

Start Software at Alpha DevCon 2018

Five Start Software development staff members have made it to Florida for this year's Alpha developer conference (https://www.alphasoftware.com/devcon2018).

We're enjoying hearing about the latest developments in the Alpha Anywhere and Alpha TransForm world and meeting fellow developers from every continent.

Ferry, Tom, Jack, Dan & Robin at Alpha DevCon 2018

The team listening intently to legendary programmer Dan Bricklin

Developers from around the World are at DevCon 2018

Wednesday, 3 October 2018

Royal Borough of Greenwich go live with asbestos software Alpha Tracker

Our next Alpha Tracker installation is complete with the asbestos professionals at the Royal Borough of Greenwich receiving their training.

Royal Greenwich website
We have a full range of asbestos software in our portfolio to help councils and housing associations, including Alpha Tracker and Amianto.  Do get in touch if we can help your organisation to become more efficient in the management of asbestos.

Chocolates & flowers from a grateful client!

Tom had a nice surprise today when some flowers and chocolates arrived from a grateful software development client.  It took us all by surprise!

Tuesday, 2 October 2018

September's support stats: 9 out of 10 urgent issues resolved within 2 hours

We've just reviewed our support desk stats for September 2018.

The good news is that 9/10 urgent problems were resolved quickly - within 2 hours.  However, this is a slight dip compared to the last two months and so we'll have to keep a careful eye on this to make sure it isn't a downward trend.

Start Software support stats to September 2018

Overall, taking low, medium and high priority calls into account, 86% of all queries raised on the support desk were resolved within the timescales specified by the caller.

Tuesday, 25 September 2018

Our new Alpha Tracker website for Australia & New Zealand is live

Have you seen our new website for asbestos software Alpha Tracker customers based in Australia & New Zealand? 

The web address is https://www.alpha-tracker.com.au/ and it contains lots of useful information about Alpha Tracker and how it can help asbestos and environmental consultancies to streamline their business.

The new Alpha Tracker website for Australia & New Zealand
Judy & Leanne will be adding more information to their new website over the coming weeks so do keep popping back for a look.

Alpha Tracker Release 29 - nearly 200 improvements

We're pleased to announce that the Summer/Autumn 2018 update to asbestos software Alpha Tracker is now available.

With nearly 200 updates since Release 28 was made available in late Spring, there is something in Release 29 for everyone.  Performance improvements, bug fixes and new features appear throughout the system helping admin staff, asbestos surveyors and company management help do their job even more efficiently.

Kim is busy finalising the release notes (watch out for them here on our website), but in the meantime take a look at this video which introduces a handful of the new features:

If you would like to know more about Release 29, or would like help to install the update, please do get in touch.  We're busy planning Release 30 for the later this year so let us know what changes you'd like to see.

Good feedback from Alpha Tracker training

We've been analysing the responses we get from our asbestos software Alpha Tracker training sessions (the training we deliver in person as part of all new installations).

(1) The results are pretty good.  9/10 people say "Yes", they understand the training delivered:

Forms response chart. Question title: Did you understand the training?. Number of responses: 19 responses.

(2) Not everyone knows what to expect from the training, though, so room for improvement there:

Forms response chart. Question title: Did you know what to expect from the training?. Number of responses: 19 responses.

(3) And, finally, everyone thinks that we train at the right pace.  Result!

Forms response chart. Question title: Did the trainer go at the right speed?. Number of responses: 18 responses.