Monday, 9 April 2018

Widespread Office365 email issue causing problems for some Alpha Tracker users

We've been receiving support calls from Alpha Tracker asbestos consultancy customers since the end of last week about emails not being received from the system.  In particular, emails with automatically generated asbestos reports are not being received by users.

We've been investigating and it seems that a Europe-wide issue with the Microsoft Office365 email servers is causing our users some issues.  It is not affecting all Alpha Tracker users, but it is affecting some and we are sorry that Microsoft's issue is having this knock-on effect to our customers.

Office365 reported issues
You can monitor the Microsoft systems here: http://downdetector.com/status/office-365

For affected customers we are aware of, we have switched email setting to use alternative email servers so if you are continuing to have email problems please do call us on our support line.

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