Monday, 13 August 2018

94% of high priority support calls resolved within 2 hours in July 2018

Our hard-working support team had another good month in July.

Start Software support performance (12 months to July 2018)
We took a total of 577 calls in July and 94% of high priority calls were resolved within our 2-hour timeframe.

In fact, our performance for the medium and low priority calls saw the biggest improvement going up to nearly 88% being resolved within the timeframes set by our customers.

You can find all of the methods for contacting support here.

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