Wednesday, 31 October 2018

Asbestos surveyors with new iPhones watch out! A new photo file format (HEIC) might cause you a problem

The newest iPhones have the capability to take photos into a new file format called "HEIC".

For years, the standard photo file format has been "JPG" (pronounced jaypeg) but newer phones are using HEIC by default.

Newer iPhones are starting to save photos in HEIC format
Asbestos surveyors using Tracker Mobile (part of the Alpha Tracker asbestos software system) are finding that photos taken on their iPhones will not appear automatically within a complete asbestos report.

There is an easy and quick solution - on the iPhone choose the option Settings|Camera|Formats and select "Most compatible".  This changes the default format back to JPG.

For more info about the problem, click this link https://www.macworld.co.uk/feature/iphone/what-is-heic-3660408/ or contact our support desk.

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