Monday, 5 November 2018

Mixed performance on our Support Desk in October

Our Alpha Tracker Support Desk has returned a mixed set of results for October 2018.

On the positive side, we solved 95% of high priority customer issues within 2 hours.  That's pretty amazing.

On the negative side, our performance for resolving lower priority problems within the timescales set by our customers dropped to 81%, the lowest it has been for a year.  I suppose that's still pretty good... but not as good as we aspire to!

Our Support Desk stats over the last 12 months or so

No comments:

Post a Comment