Thursday, 13 December 2018

Christmas & New Year arrangements at Start Software

Where did 2018 go?!?  It has flown by for us and I'm sure it's the same for you. Hope you've had a good year and have an even better 2019.

Anyway... our support desk is open 24x7 to support you and your business throughout the festive period although our Telford and Adelaide offices will be closed on Christmas Day, Boxing Day and New Year's Day as usual.

Our chosen asbestos charity for 2018 - Mesothelioma UK
We'll be sending a donation to Mesothelioma UK instead of buying Christmas cards.  Given our connection with the asbestos industry (via Tracker and Alpha Tracker) we hope you agree with our decision to help charities supporting individuals and families affected by this devastating asbestos-related illness.

Monday, 3 December 2018

November's support performance at Start Software

Looking back at October's results, we're quite pleased with the stats for November.

Start Software - Support Performance - November 2018

We received 600 calls and emails for assistance in November, and 85% were solved within 4 hours.  For the urgent problems, nearly 19 in every 20 calls were resolved by the help desk within 2 hours.

That's a busy month but hopefully lots of satisfied customers!