Friday, 11 January 2019

More asbestos surveyors trained to use asbestos software Alpha Tracker

Kim has been on site again this week with two asbestos consultancies helping to train new asbestos surveyors to use our asbestos software Alpha Tracker.



Another 15 asbestos surveyors are now live with our site asbestos data capture system, Tracker Mobile, enabling them to:

- load up their asbestos survey jobs from home onto their smartphone or tablet

- read project documentation, method statements and check plans before attending site

- complete their risks assessment before starting work

- capture data about asbestos samples and non-suspect items together with photos and notes

- send the asbestos data, photos and plan from site back to the server ready for the samples to be analysed and the asbestos report produced.

Can we help your asbestos consultancy to remove paperwork from your business or swap from another system?  We offer special discounts to users of other systems so get in touch now!


Thursday, 3 January 2019

Strong finish to the year from the Start Software Support Desk

Our Support Desk has been working all over the Christmas and the New Year period to help asbestos surveyors and administrators calling for help with asbestos software Alpha Tracker and the site asbestos data capture system, Tracker Mobile.

Altogether in December, we took 361 calls and 95% of the high priority ones were dealt with within 2 hours.  Overall, looking at problems raised with low, medium and high priority, 83% were resolved within the timescale requested by the caller.

Start Software support performance throughout 2018
Remember that you can (and do!) call 24/7 and we're proud to say that you will always speak to a real human being - never an answerphone and never an automated call system!  This support costs us a lot to deliver but we feel it is worth it so that you and your asbestos team have access to the very best support available in the industry.

Wednesday, 2 January 2019

Asbestos software Alpha Tracker Release 30 nearly ready

Our latest asbestos software Alpha Tracker update, Release 30, is nearly ready.

Dan has just published Alpha Tracker Release 30 beta 3, making it available to asbestos consultancies who are part of our beta testing programme.  Release 30 will contain more than 100 new features, bug fixes and performance improvements and will be welcomed by clients using Release 29 or earlier (click here for details of the previous update, made available in the autumn).

One of the key new features which Release 30 will make available is the new Alpha Draw site plan module which we have been blogging about throughout the second half of 2018.


There is still time to squeeze another couple of improvements into the software, so do get in touch if there is a feature you'd like to see!