Wednesday, 3 July 2019

93% of high priority calls resolved within 2 hours - good result for June 2019

Our support desk (supporting asbestos software Alpha Tracker as well as our other software systems) has had a good June.

They took a total of 616 calls from our clients, and nearly 93% of the urgent calls were resolved within 2 hours. That's a very impressive result.

The trend is pretty static as you can see:


The breakdown of call type might surprise you - most are questions relating to asbestos data collected by surveyors on site - we answer an awful lot of "how do a categorise what I'm seeing" questions...



The second biggest category is "Change request" where asbestos specialist users are asking for new features within Alpha Tracker itself.  If you want a new feature in our software, please do get in touch!

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