Thursday, 15 August 2019

Lovely thank you to Judy as client contact moves on

One of our key client contacts at a large Australian asbestos consultancy is moving on and just sent this lovely email to our Australian Alpha Tracker director, Judy:

"Once again thank you for being so great to work with all these years. Taking Alpha Tracker from something we didn’t use at all to being such an integral and valuable part of how we do our work is honestly one of the achievements I’m most proud of from my time here, and it wouldn’t have been possible without you."

What a great comment to receive and a testament to the customer support that Judy and her team in Adelaide deliver to our clients in Australian and New Zealand.

Thursday, 8 August 2019

Best support desk performance for 6 months!

Jess, Andrew, Jack & Elaine had a very good month in July, solving an incredible 94% of high priority problems within the 2 hour target time.  Well done the Start Software support team!

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2019-07
86.18
94.12
555
240
644
2019-06
83.77
92.83
516
220
616
2019-05
87.36
93.38
622
282
712
2019-04
87.50
93.55
504
203
576
2019-03
83.50
93.18
491
205
588
2019-02
89.17
96.97
453
128
508
 
 
 
3141
1278
3644

Monday, 5 August 2019

Robin's 100 mile charity ride complete (just!)

At times it felt like a warzone!  Far too many accidents (because far too many riders?  https://twitter.com/search?q=ridelondon+accident) meant that we were standing still or walking for well over an hour of the ride.

But... at least all of our Countrywide Crusader team got around in one piece and with no punctures! http://robinbennett.blogspot.com/2019/08/charity-cycle-ride-on-sunday-4-august.html


Ready to start at 08:16

48 miles in and the first major accident - we were standing still for 40 minutes

We're done! 100 miles riden

Fabulous team from our client, Countrywide

The finish line at Buckingham Palace
We've raised £7,700 so far for The Childrens Trust supporting kids with brain injuries.  Do please add your own contribution if you possibly can.  Thanks in advance.  https://uk.virginmoneygiving.com/Team/CountrywideCrusaders1

Saturday, 3 August 2019

Charity cycle ride on Sunday 4 August - please support Robin if you can!

On Sunday 4 August, Robin is riding the 100-mile RideLondon cycle event to raise funds for a charity which supports children with brain injuries. He's joining a team of cyclists from our client Countrywide.

Please do support him and the team if you can - here's the link and thanks in advance!