Thursday, 8 August 2019

Best support desk performance for 6 months!

Jess, Andrew, Jack & Elaine had a very good month in July, solving an incredible 94% of high priority problems within the 2 hour target time.  Well done the Start Software support team!

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2019-07
86.18
94.12
555
240
644
2019-06
83.77
92.83
516
220
616
2019-05
87.36
93.38
622
282
712
2019-04
87.50
93.55
504
203
576
2019-03
83.50
93.18
491
205
588
2019-02
89.17
96.97
453
128
508
 
 
 
3141
1278
3644

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