Tuesday, 10 December 2019

Podcast with Neil & Ian from Acorn - all about asbestos software

Have a listen to this podcast if you get chance... Acorn's Neil & Ian interviewing me about asbestos software.  A chance to chat about Alpha Tracker, Tracker and even SAM 100... chewing the cud and talking about my 20 years in the asbestos software industry.

http://asbestosknowledgeempire.libsyn.com/robin-bennett-neil-and-ian-interview-founding-director-of-one-of-the-leading-asbestos-software-providers-start-software


Monday, 2 December 2019

Support desk performance in November 2019

Our new support team member, Will, made a big impact on performance last month ensuring that more than 93% of urgent system problems were resolved within 2 hours.

Call numbers were the lowest they have been for 5 months, which reflects the increased effort we have made with training and addressing the root causes of issues raised on the help desk.

If you need help with any aspect of our software, please do make use of our 24x7 personal support service.  Contact details are here.