About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Asbestos surveyors with new iPhones watch out! A new photo file format (HEIC) might cause you a problem

The newest iPhones have the capability to take photos into a new file format called "HEIC".

For years, the standard photo file format has been "JPG" (pronounced jaypeg) but newer phones are using HEIC by default.

Newer iPhones are starting to save photos in HEIC format
Asbestos surveyors using Tracker Mobile (part of the Alpha Tracker asbestos software system) are finding that photos taken on their iPhones will not appear automatically within a complete asbestos report.

There is an easy and quick solution - on the iPhone choose the option Settings|Camera|Formats and select "Most compatible".  This changes the default format back to JPG.

For more info about the problem, click this link https://www.macworld.co.uk/feature/iphone/what-is-heic-3660408/ or contact our support desk.

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