Monday, 17 February 2020

More powerful, dedicated Alpha Tracker document servers now available

If you would like your Alpha Tracker asbestos reports delivered more quickly to your inbox, or your business has grown and you are now producing many more asbestos survey and reinspection reports each day, you might be interested in our new document server options.

Producing more asbestos reports than usual?  Want your documents quicker?
We can now add extra, more powerful, dedicated document servers to your Alpha Tracker software system.  The servers can be hosted in the Amazon or Microsoft cloud, or they can be servers hosted in your own datacentre.

Do get in touch if you would like to find out more.

Friday, 14 February 2020

Clarke Demolition go live with asbestos software Alpha Tracker

The asbestos specialists at Clarke Demolition in Ipswich are the latest business to switch to asbestos software Alpha Tracker.


Our asbestos software trainer Kim has been to visit the CDC users and train them to use the office and field aspects of the system.  Here are some of the photos she took during the training day - what an incredible array of plant - both big and small!

CDC HQ
a CDC asbestos specialist learning to use Tracker Mobile







Tuesday, 11 February 2020

Alpha Tracker Release 32 - put a date in the diary for calendar improvements!

Our next major update for asbestos software Alpha Tracker will be Release 32 due in the next 6-8 weeks.

We will be focusing on Alpha Tracker's calendar and scheduling features with major improvements being developed both for office and mobile staff.

Alpha Tracker's calendar and scheduling tool

If there are features or improvements you'd like to see in Alpha Tracker, do get in touch.

Monday, 10 February 2020

Newlife, new challenge, new shoes! 3 million steps walked in January

3 million steps in January!  That's what the team at Start Software have just walked to raise money for the Newlife charity for disabled children.


Adam, Elaine and Will with their worn-out shoes and the match-funding cheque from Start Software
Programmer Adam's wife Clare is a fundraiser at Newlife and she has just organised a national campaign for individuals to walk 10,000 steps each day in January raising funds along the way.

Most of the Start Software employees were up for the challenge and, between us, we walked more than 3 million steps and raised £300+.

All we need now is some new shoes...!



Friday, 7 February 2020

Improved Alpha Tracker Document Maker available

We've just made a new version of our asbestos report generator module available for asbestos software Alpha Tracker.

The new version has improved formatting options helping us to achieve our goal of making every Alpha Tracker installation automatically produce reports exactly as our clients would like.

Alpha Tracker produces reports in your format, not ours!
The new version of Tracker Document Maker is v1.4.1598 - contact our support desk if you would like to find out more or arrange an update.

Thursday, 6 February 2020

Derbyshire Healthcare Foundation NHS Trust goes live with asbestos software Alpha Tracker

Another NHS Trust has started to use asbestos software Alpha Tracker to manage their asbestos.

Derbyshire Healthcare Foundation NHS Trust has gone live with asbestos software Alpha Tracker to help them to manage asbestos across their property estate.


We welcome enquiries from NHS Trusts, councils and other major organisations in the UK, Australia and New Zealand.  Do get in touch!

Wednesday, 5 February 2020

IOM asbestos lab switches to Alpha Tracker

The highly respected Edinburgh-based asbestos lab at the Institute of Occupational Medicine (IOM) has started the process of switching to asbestos software Alpha Tracker.



For more information about the features in Alpha Tracker which are aimed specifically at asbestos labs, click here.

Monday, 3 February 2020

Our Support Desk performance in January 2020

Top work from Will & Jess on the support desk in January with 95% of high priority issues resolved within 2 hours and 90% of all calls solved within the customer's timeframe.

Start Software (Alpha Tracker) support desk performance in January 2020
Is your software provider so open about their performance?  Do you get consistently good support from your asbestos software provider?  If not, give us a call - we can give you a quote to switch to our systems.  You will probably save money and you'll certainly get a better service!

Friday, 31 January 2020

More environmental consultancies are using Alpha Tracker's Fire Risk and Legionella modules

Alpha Tracker is best known for its asbestos capabilities... but it was actually built from the ground up to be a multi-service compliance tool for all types of environmental consultancy.

More and more clients are now using it for fire risk and Legionella services, for example, with 3 more clients going live in December.


Can we help you to collect data on-site and automate your other environmental services?  Get in touch!

Thursday, 30 January 2020

Damada Group switch to asbestos software Alpha Tracker

We're pleased to announce that asbestos specialists Damada Group have switched to asbestos software Alpha Tracker.

Damada Group specialise in asbestos removal and demolition services
Damada's sister company ABS (ask-abs.co.uk) have been using Alpha Tracker for a while now and recommended the product to Damada.

If we can help you to implement a new asbestos software system - perhaps you want to switch from your current provider - do get in touch.  We have special rates for asbestos specialists switching from other software providers.

For other recent installations of Alpha Tracker, please see:

http://robinbennett.blogspot.com/2020/01/gilpin-environmental-go-live-with.html

http://robinbennett.blogspot.com/2020/01/armour-analytical-services-going-live.html

Wednesday, 29 January 2020

Armour Analytical Services going live with asbestos software Alpha Tracker

It's great to announce that another asbestos and environmental consultancy, Armour Analytical Services, is about to go live with asbestos software Alpha Tracker.


We've prepared their system setup and created the Alpha Tracker report templates.  Once all field staff are trained to use the mobile asbestos data capture system Tracker Mobile they will be ready to go.

Armour staff learning to use Tracker Mobile
Can we help your asbestos consultancy to become more efficient and provide a better service to your clients?  Get in touch for a free demo of Alpha Tracker.

Monday, 27 January 2020

Gilpin Environmental go live with asbestos software Alpha Tracker

The asbestos specialists at Gilpin Environmental are now live with asbestos software Alpha Tracker from Start Software.

Gilpin Environmental specialise in all asbestos services

Our Alpha Tracker trainer Kim enjoyed her sessions with the Gilpin asbestos consultants, showing them how the Tracker Mobile asbestos data collection system works in the field.

Here are some of the photos that Kim took during her training day:




Welcome Gilpin to the Alpha Tracker family!

Friday, 24 January 2020

Alpha Tracker Release 31.5 Release Notes - now available

The release notes for asbestos software Alpha Tracker Release 31.5 are now available for reading and downloading from our website.

Click this screenshot to take you straight to the PDF.

Alpha Tracker release 31.5 release notes are now ready
There are improvements to client text messaging, performance, system stability and the calendar amongst many others!

You may need to activate "Adobe Flash" to read the document with your web browser - do call our 24x7 support desk if you need help to do this.

Thursday, 2 January 2020

Support desk performance in December 2019

Happy New Year from the Start Software/Alpha Tracker support team!

We had a slight dip in performance in December but we still resolved 90% of urgent calls for assistance within our 2 hour target.

Support desk performance to December 2019

Don't forget - we're here 24x7 for you, taking calls in person (no machines or call queuing here!), so ring us whenever you need help.  Contact details are here.